Manager Accounts Receivable, Hospital Billing *Telecommute*

Company: Providence Health & Services
Location: Liberty Lake
Posted on: August 5, 2022

Job Description:

Description Manager Account Receiveable, Hospital Billing at Revenue Cycle Business Services (Remote) The Manager Account Receiveable, Hospital Billing is accountable for developing, leading and managing the resolution of all credit balances from patient and payer sources within legal and other guidelines and within time limits that enable prevention of revenue loss. The Manager provides these services across the Providence health system including for Alaska, Washington, Montana, Oregon, California, Texas and New Mexico for the Epic SBO environment which includes acute, physician and post acute services. The Manager also provides these services in the MEDITECH and other environments pre Epic conversion for HB only. Responsibilities:

• The Manager is accountable for developing, leading and managing the resolution of all credit balances from patient and payer sources within legal and other guidelines and within time limits that enable prevention of revenue loss.
• Credit balance/refund operations ensure credit balances do not exceed acceptable thresholds of 0.5 of an Accounts Receivables day, and that all standards and compliance rules are being adhered to.
• Ensure reporting is in place to track and trend daily credit balance movement and average time to resolve an account.
• Ensure delegated authority limits on approvals for refunds are adhered to.
• Use business acumen and judgment in relation to review of accounts to ensure we are assuring that a refund is due.
• Manage and oversee the achievement of work queue volume resolution.
• Escalate issues timely and follow through until a resolution is in place.
• Provide expertise as part of the growth and expansion, service delivery expansion or Epic go lives or at a time of other significant change where a clear understanding of the credit balances process is needed.
• Manage stakeholder expectations and provide a customer service approach to engagement of key stakeholders.
• Work collaboratively across finance, reimbursement, treasury, accounting, IS and other internal teams requiring information, support, expertise or production of targeted work outcomes according to KPIs or SLAs.
• Manage teams providing leadership to ensure a highly sustainably engaged workforce is in place, with ongoing review of productivity and staffing needs, coaching and guidance, ensuring daily huddles are in place for team collaboration and achievement of work goals, ensuring 1:1's occur to support team members and provide coaching and development as needed, ensuring regular all hands meetings occur for transparent and consistent communication.
• Ensure talent is identified, hired, and trained and that the new hire and onboarding process is completed in a way that fosters success and caregiver experience.
• Ensure performance goals are set and monitored and regular communication about performance and development occurs.
• Ensure delivery of the business goals and outcomes, including target and KPI delivery. trained, productive, engaged, and contributing to the KPI targets and goals of the Centers of Excellence. Required qualifications:
  • Bachelor's Degree preferred fields: Finance, Business, or Healthcare; Or equivalent educ/experience
  • 6 years of experience in revenue cycle, healthcare, banking or finance, or cash applications in a healthcare system or large financial services organization
  • 4 years of leadership experience
  • Proven history of proactively identifying, resolving and escalating issues that impact business outcomes Preferred qualification:
    • EPIC HB (Hospitals) Systems Experience Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment. We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business. We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment. Requsition ID: 100623 Company: Providence Jobs Job Category: Billing/Collections Job Function: Revenue Cycle Schedule: Full time Shift: Day Career Track: Leadership Department: 4001 SS RC CREDITS REFUNDS Address: WA Liberty Lake 24001 E Mission Ave Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Providence Health & Services, Coeur d'Alene , Manager Accounts Receivable, Hospital Billing *Telecommute*, Accounting, Auditing , Liberty Lake, Idaho