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Supervisor Credit Balances Resolution PSJH *Telecommute*

Company: Providence Health & Services
Location: Liberty Lake
Posted on: August 5, 2022

Job Description:

Description Supervisor Credit Balances Resolution PSJH- Automation Credits Refunds at Revenue Cycle Business Services (Remote) Supervise team providing leadership to ensure a highly sustainably engaged team is in place, with ongoing review of productivity and staffing needs, coaching and guidance, ensuring daily huddles are in place for team collaboration and achievement of work goals, ensuring 1:1's occur to support team members and provide coaching and development as needed, ensuring regular all-hands meetings occur for transparent and consistent communication. Ensure talent is identified, hired, and trained and that the new hire and onboarding process is completed in a way that fosters success and caregiver experience. Ensure performance goals are set and monitored and regular communication about performance and development occurs. Responsibilities:

  • Supervise a highly skilled team of technical employees with a focus on accurate and timely credit balance and refund processing, superior customer service, high employee satisfaction, optimal productivity, and maximized reimbursement.
  • Track Key Performance Indicators and outcomes including data accuracy, productivity, rework, staff satisfaction, compliance measures/requirements, and service level agreements.
  • Develop, implement and maintain a comprehensive training program for all new and existing staff.
  • Investigate and develop resolutions to potential compliance issues.
  • Develops reports to regularly provide feedback to managers to diagnose problems, find areas of opportunity, and set goals for immediate improvement.
  • Ensure talent is identified, hired, and trained and that the new hire and onboarding process is completed in a way that fosters success and caregiver experience.
  • Ensuring 1:1's occur to support team members and provide coaching and development as needed.
  • Ensuring regular all hands meetings occur for transparent and consistent communication.
  • Ensure performance goals are set and monitored and regular communication about performance and development occurs.
  • Resolve monthly outstanding balances in Epic Clearing Accounts.
  • Partnering with finance, reimbursement, accounting, vendors and treasury to resolve escalated issues.
  • Oversee daily operations by removing barrier to production, ensure adequate staffing level through work assignment, time off management and shift schedules. Required qualifications for this position include:
    • Bachelor's Degree or equivalent education/experience.
    • 4 years Related experience in healthcare, revenue cycle or finance or banking.
    • 2 years Leadership experience. Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About the department you will serve. One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise. We offer a full comprehensive range of benefits - see our website for details -http://www.providenceiscalling.jobs/rewards-benefits About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Requsition ID: 104919 Company: Providence Jobs Job Category: Revenue Cycle Operations Job Function: Revenue Cycle Schedule: Full time Shift: Day Career Track: Leadership Department: 4001 SS RC CASH POSTING HB Address: WA Liberty Lake 24001 E Mission Ave Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Providence Health & Services, Coeur d'Alene , Supervisor Credit Balances Resolution PSJH *Telecommute*, Accounting, Auditing , Liberty Lake, Idaho

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