Receptionist
Company: VCA Animal Hospitals
Location: Post Falls
Posted on: August 5, 2022
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Job Description:
Client Service RepresentativeWe are seeking an extremely
motivated, personable, yet highly professional 'Client Service
Representative' to join our team. The ideal candidate would be
professional in appearance, articulate, calm under pressure and
posses a genuine compassion for pets and people. Multi-line phone
skills and basic computer skills a must. Knowledge of veterinary
medicine is helpful, but not a requirement, we would be willing to
train the right individual.At VCA Animal Hospitals, we take our
mission statement - your pet's health is our top priority and
excellent service is our goal - very seriously. With every
opportunity, we aim to exceed each pet owner's expectations.As the
face of VCA, the Client Service Representative sets the tone for
the practice as we build and maintain each customer's trust and
confidence in our abilities. The CSR is the pivot around which the
hospital operates and is responsible for:Customer service
functions, including: greeting visitors, answering telephones, and
guiding clients and their pets to exam rooms.Scheduling and
confirming appointments.Placing outbound calls for follow-ups and
reaching out to prospective clients.Presenting and explaining fees,
including processing payments.Recommending, selecting, and
obtaining products and services, including prescriptions.Answering
questions regarding products and services, including educating
clients on general animal husbandry and non-medical pet care (i.e.,
heartworm prevention, housebreaking, and flea & tick
control).Managing medical records, charts, reports and
correspondence.Hospital maintenance and ensuring that facility is
neat and clean at all times-both inside and outside. We offer
competitive compensation and great benefits for eligible employees,
including medical/dental, generous personal pet care discounts and
more!If you are a current associate, you need to apply through our
internal career site. Please log into Workday and click on the
Career worklet on the landing page or search for Find Jobs. You can
also copy the link below into a browser to apply through our
internal career site:Info: VCA Animal Hospitals operates more than
1,000 small animal veterinary hospitals in the U.S., Canada and
Japan. The hospitals are staffed by more than 4,500 fully
qualified, dedicated and compassionate veterinarians to give pets
the very best in medical care, of which over 600 are board
certified specialists who are experts in areas such as oncology,
cardiology, emergency and critical care, and surgery for animals.
VCA Animal Hospitals provides a full range of general practice
services to keep pets well and specialized treatments when pets are
ill. As part of the Mars Veterinary Health family of brands, VCA is
committed to its purpose-A BETTER WORLD FOR PETS.Benefits: We offer
competitive compensation along with a comprehensive benefits
package, including medical, dental, vision and paid vacation/sick
days, 401(k), generous employee pet discounts and more!The
information in this position description indicates the general
nature and level of work to be performed. It is not designed to be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of associates
assigned to this job. Management reserves the right to revise the
job description or require that other tasks be performed when the
circumstances of the job change (for example, emergencies, change
in personnel, workload, or technical development).VCA is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, sex (including pregnancy, childbirth or related
medical conditions), national origin, genetic characteristics,
physical disability, mental disability, perceived disability,
medical condition, age, family care status, veteran or military
status, parental status, marital status, registered domestic
partner or civil union status, or any other protected status as
required by law. At VCA we are committed to equity, inclusion, and
diversity, and strive to be a place where a talented mix of people
want to come, stay, and do their best work. VCA will engage in the
interactive process with disabled individuals who request
reasonable accommodations in the workplace.
Keywords: VCA Animal Hospitals, Coeur d'Alene , Receptionist, Administration, Clerical , Post Falls, Idaho
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