Direct Customer Service Representative

Location: Spokane
Posted on: June 23, 2025

Job Description:

Launch your customer service career with purpose. At Kinetic Strategies Group Inc., we’re hiring full-time Direct Customer Service Representatives to represent the AT&T B2B campaign in Spokane. This entry-level role blends customer service, problem-solving, and real business impact—no prior experience required. We specialize in direct client support, delivering personalized telecom solutions and helping businesses get the most out of their AT&T services. As a customer service representative, you’ll become the go-to resource for our local clients—resolving concerns, answering questions, and building long-term trust. What You'll Do: Engage directly with business clients to answer questions, address service issues, and strengthen relationships Resolve account discrepancies, billing questions, or minor tech issues on-site and in real time Educate customers on AT&T B2B features, product updates, and service improvements Maintain accurate records in CRM systems for all client interactions and service outcomes Communicate updates, offers, and personalized solutions to support business goals Work cross-functionally with sales, enrollment, and tech teams to provide seamless customer experiences Gather feedback and report trends that help improve the overall customer service process

Keywords: , Coeur d'Alene , Direct Customer Service Representative, Customer Service & Call Center , Spokane, Idaho