Telecommunications Customer Representative

Company: Kinetic Strategies Group
Location: Spokane
Posted on: July 1, 2025

Job Description:

Kinetic Strategies Group Inc. , a comprehensive solutions provider for direct market cultivation, strategically optimizes every personal interaction for unparalleled success with. As an Telecommunications Customer Representative, you'll engage directly with business clients, delivering expert product insights, addressing inquiries, and ensuring a seamless experience from initial interest to ongoing support. This role is ideal for someone eager to refine communication skills, master customer relationship management, and drive client satisfaction while contributing to brand growth and market expansion. Key Responsibilities of the Telecommunications Customer Representative Communicate with prospective and existing business customers on behalf of AT&T, providing product and service information. Address and resolve customer questions, concerns, and complaints efficiently and courteously, ensuring a positive resolution. Assist businesses with service enrollment processes, fulfilling order requests, and ensuring accurate documentation. Utilize active listening skills to understand customer needs and provide tailored product and service recommendations that best suit their business requirements. Build sustainable relationships and foster trust among businesses through open, interactive, and empathetic conversations. Accurately document all customer interactions, inquiries, resolutions, and requests within the CRM software.

Keywords: Kinetic Strategies Group, Coeur d'Alene , Telecommunications Customer Representative, Customer Service & Call Center , Spokane, Idaho