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Admitting Services Representative - Therapy Solutions

Company: Gritman Medical Center
Location: Moscow
Posted on: January 11, 2022

Job Description:

Minimum Education: High school graduate.
Minimum Work Experience: Minimum of one year in customer service setting, minimum of one year working with a third party reimbursement.
Required Skills: Must be proficient in Microsoft Office, Word, and Excel.
Required Skills: Must have excellent people skills.
Essential Functions:

  • Performs inpatient/outpatient/contract registration functions in accordance to hospital and department policy and quality standards.
  • Welcomes patients and visitors to the hospital by greeting them in person and on the telephone.
  • Answers patient or visitors inquiries or refers questions to other staff members.
  • Assists ill or distraught patients as necessary.
  • Telephones taxis or family members, where necessary, for transportation.
  • Maintains reception area in neat and orderly condition at all times.
  • Assists patients with insurance papers and billing questions.
  • Participates in the hospital emergency routine, whenever required.
  • Summons ambulance or EMS or assists other staff members as needed.

    Organizational Expectations:

    • Provides a positive and professional representation of the organization.
    • Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention. Maintains hospital standards for a clean and quiet environment.
    • Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
    • Participates in ongoing quality improvement activities.
    • Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
    • Complies with organizational and regulatory policies for handling confidential information.
    • Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in The Gritman Way.

      Functional Demands:
      Population Served:
      Neonatal, pediatric, adolescent, adult, and geriatric.
      Physical Demands:
      Fast paced office environment that requires the ability to prioritize as the situations occur. Some lifting, reaching, twisting, up and down from computer to other equipment, typing, reading small print, reading computer screens, transporting with wheelchairs.
      Environmental Conditions:
      Indoors. Exposure to limited amount of outdoor environment when sitting at front desks. Exposure to public germs and viruses.

Keywords: Gritman Medical Center, Coeur d'Alene , Admitting Services Representative - Therapy Solutions, Healthcare , Moscow, Idaho

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