US - Staffing - Customer Service Rep. I
Company: Axelon Services Corporation
Location: Liberty Lake
Posted on: January 26, 2023
Location: Remote, open to anyone in PST and MST only, excluding
(Please include location and time zone at the top of resumes)
Interviews will be conducted starting Tuesday 12/12/22 through
This position is a contracted role supporting customer service for
client Insurance, a *** company.
Training hours: 2 weeks, Monday through Friday, 7 AM to 3:30 PM
PST, 100% Mandatory Attendance
Training Start Date: Monday January 23, 2023
Hours of operation after training: Monday through Friday 7 AM to 7
PM PST, open availability required. Full time 40 hours a week and 8
Work From Home Requirements:
- Quite space to conduct business, free of distractions
- Broadband/Cable/Fiber internet connection with the ability to
hard wire connect through an ethernet cord. Speeds of 25 mbps or
faster for downloads and 5 mbps or faster for uploads are
- client provides all equipment needed, the only things not
provided are a desk and a chair
- Workstation in home should have the space needed for two 24 inch
monitors and a desktop computer
- Attendance required 100% through training
- Equipment will be shipped
Under moderate supervision, provides excellent customer service
with timely and accurate information and service to policyholders,
lenders and agents for products and programs. May independently
solve problems of limited scope and complexity. Performs in a
fast-paced, high-production, high-volume environment that focuses
heavily on customer service. Work is driven primarily by inbound
calls and communications.
" Help customers in their time of need by building rapport,
responding to, and resolving inbound phone calls in a fast paced
call center environment. This is done by identifying and providing
services and solutions by processing payments, updating customer
information, updating billing information, verifying coverage for
third parties, resolving Right Track inquiries, utilizing available
tools to identify and transfer cross sell opportunities to Licensed
Sales Center and assisting on client.com.
" Provides first call resolution for aligned work and routes
customers to the appropriate party to resolve inquiries not
conducted by team.
" Support agent/customer relationships; maintain each agency's
" Maintain accurate data in appropriate systems to reflect account
activity. Tracks and captures information and data per department
" Adhere to standard operating procedures and consistently utilizes
" Stay updated and properly executes upon newsflashes, new
workflows and processes.
" Uphold our customer care standards by achieving individual goals
on average handle time, after call work, quality, adherence, leads
generation, and reliability.
" Billing experience preferred
Keywords: Axelon Services Corporation, Coeur d'Alene , US - Staffing - Customer Service Rep. I, Human Resources , Liberty Lake, Idaho
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