US - Staffing - Customer Service Rep. I

Company: Axelon Services Corporation
Location: Liberty Lake
Posted on: January 26, 2023

Job Description:

Location: Remote, open to anyone in PST and MST only, excluding CA.
(Please include location and time zone at the top of resumes)

Interviews will be conducted starting Tuesday 12/12/22 through Friday 12/30/22.

This position is a contracted role supporting customer service for client Insurance, a *** company.

Training hours: 2 weeks, Monday through Friday, 7 AM to 3:30 PM PST, 100% Mandatory Attendance
Training Start Date: Monday January 23, 2023
Hours of operation after training: Monday through Friday 7 AM to 7 PM PST, open availability required. Full time 40 hours a week and 8 hour days.

Work From Home Requirements:
- Quite space to conduct business, free of distractions
- Broadband/Cable/Fiber internet connection with the ability to hard wire connect through an ethernet cord. Speeds of 25 mbps or faster for downloads and 5 mbps or faster for uploads are required.
- client provides all equipment needed, the only things not provided are a desk and a chair
- Workstation in home should have the space needed for two 24 inch monitors and a desktop computer
- Attendance required 100% through training

Equipment Distribution:
- Equipment will be shipped

Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.

Job Responsibilities
" Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center and assisting on client.com.
" Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
" Support agent/customer relationships; maintain each agency's brand.
" Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
" Adhere to standard operating procedures and consistently utilizes resources provided.
" Stay updated and properly executes upon newsflashes, new workflows and processes.
" Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads generation, and reliability.
" Billing experience preferred

Keywords: Axelon Services Corporation, Coeur d'Alene , US - Staffing - Customer Service Rep. I, Human Resources , Liberty Lake, Idaho