Technology Solutions Partner Manager

Company: University of Idaho
Location: Moscow
Posted on: March 18, 2023

Job Description:

Position Details

Position Information

Internal Posting?

Posting Number
SP003732P

Position Title
Technology Solutions Partner Manager

Division/College
Information Technology Services

Department
Customer Experience and Engagement

Location
Moscow, Boise

Position Overview

Technology Solutions Partners support faculty and staff using technology to meet the University of Idaho's teaching, learning and research mission. The TSP team is the primary ITS liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts and supports customers with their information technology needs and resolving issues.

The Technology Solutions Partner (TSP) Manager is responsible for developing, implementing and cultivating statewide enterprise support solutions for University faculty, staff and students. The TSP manager will manage, coach and motivate a team of TSP's, perform process engineering and communicating to a variety of audiences through numerous media channels. As part of the TSP leadership team, they will report to the Director of Technology Solution Partners.

Duties may include:

• Leading, managing and developing a team of TSP's
• Developing and maintaining standards
• Overseeing the delivery of solutions
• Monitoring the TSP's customer feedback, conducting surveys
• Developing partnerships within the U of I community
• Managing budgets
• Working with and being an active member of the division leadership team
• Performing daily TSP duties, taking on high-priority incidents or requests
• Other duties as assigned Learn more about joining the Vandal family and OIT at www.uidaho.edu/oit/join
  
  Unit URL
  
  The Technology Solutions Partner (TSP) team(s), part of Office of Information Technology (OIT) and Customer Experience and Engagement (CEE), provides statewide enterprise support for faculty, staff, and students using technology to meet the University of Idaho's teaching, learning and research mission. The TSP team is the primary OIT liaison, creating partnerships with Colleges/Departments, and a technical advisor for many in the University of Idaho community. The TSP team directly interacts and supports customers with their information technology needs and works to resolve their technology issues.
  
  Position Qualifications
  
  Required Experience
  • 7 years in an information technology role, specifically providing direct customer technical support.
  • Coaching others in providing customer service.
  • Working in a team environment to accomplish shared goals. Required Education
    • High School Diploma or equivalent. Required Other
      • Must possess valid motor vehicle operator's license and be able to meet policy requirements for driving University vehicles. Additional Preferred
        • Bachelor's degree in an information technology field.
        • Demonstrated experience with assignment coordination and staff management, service delivery processes, intra/inter-team communications, budgeting, and measures/metrics.
        • Job appropriate, relevant certifications.
        • MTA: Windows Operating System Fundamentals certification or equivalent.
        • Microsoft 365 Certified: Modern Desktop Administrator Associate certification or equivalent
        • Apple Certified Support Professional (ACSP) certification.
        • Strong customer service orientation with the commitment and drive to provide "first class customer service and support".
        • Excellent organization and attention to detail.
        • Excellent verbal and written communications and the ability to communicate with a variety of audiences.
        • Excellent critical thinking and problem-solving skills.
        • Experience working within a complex network infrastructure and VoIP equipment, operation and application.
        • Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf in a complex, large enterprise.
        • Experience in Higher Education. Physical Requirements & Working Conditions
          • Frequently lifts, carries or otherwise moves information technology equipment weighing up to 50 pounds indoors and outdoors.
          • Ability to traverse between buildings, floors within buildings, climb ladders and crawl or maneuver in tight places.
            
            Degree Requirement
            N/A: No degree requirement
            
            Posting Information
            
            FLSA Status
            Overtime Exempt
            
            Employee Category
            Exempt
            
            Pay Range
            $62,400 annually or higher depending on education and experience
            
            Type of Appointment
            Fiscal Year
            
            FTE
            
            1
            
            Full Time/Part Time
            Full Time
            
            Funding
            
            A visa sponsorship is available for the position listed in this vacancy.
            No
            
            Posting Date
            01/05/2023
            
            Closing Date
            
            Open Until Filled
            Yes
            
            Special Instructions to Applicants
            
            Posting will remain open until a sufficient pool of candidates is identified. Applications received by January 19, 2023, will receive first consideration.
            
            To be considered your Letter of Qualification must address each of the required qualifications. Additionally, please provide information in support of your experience regarding the preferred qualifications.
            
            Applicant Resources
            https://www.uidaho.edu/human-resources/careers/applicant-resources
            
            Background Check Statement
            
            Applicants who are selected as final possible candidates must be able to pass a criminal background check.
            
            EEO Statement
            
            The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.

Keywords: University of Idaho, Coeur d'Alene , Technology Solutions Partner Manager, IT / Software / Systems , Moscow, Idaho