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Overnight Attendant

Company: The Resort at Paws Up
Location: Greenough
Posted on: May 3, 2021

Job Description:

Job Posting: Overnight Attendant

ABOUT THE GREEN O

We are tucked away in the densely timbered southern edge of the expansive 37,000-acre Paws Up Ranch. We are a hidden gem that caters to adults who are searching for the perfect blend of serenity and adventure. The green o is where discerning travelers from all over the world can unearth distinctive experiences and world class service. It's a family owned and award-winning destination that truly inspires.

We are currently hiring for an Overnight Attendant to join our team at the green o! The role of the Overnight Attendant is to be a first point of contact for the green o guests during the overnight period. This individual will provide guest service in and around The Social Haus, prepare and serve overnight food options, monitor cleanliness in the green o public areas, and help organize operational materials for the following day. This individual will be an essential colleague and contribute greatly to our goal of providing world class service to guests of discerning taste.

PRIMARY DUTIES AND RESPONSIBILITIES

+ Act as the overnight host in The Social Haus

+ Populate morning reports for resort use

+ Communicate and answer guest inquires via the green o messaging platform

+ Communicate guest and operational needs across departments

+ Coordinate special requests with applicable departments for each day's arrivals

+ Answer phones, emails, and app messages in accordance with our company's phone & computer etiquette standards

+ Service and facilitate guest requests as needed to include but not limited to housekeeping, maintenance, food & beverage, and front office

+ Coordinate transportation requests with The Resort at Paws Up guest services team

+ Facilitate activity, restaurant, and spa reservations for guests as needed

+ Review billing statements after night audit to ensure accuracy

+ Greet guests as they enter The Social Haus

+ Act as a public area attendant in The Social Haus and ensure that the space is clean and presentable at all times

+ Address, resolve, and communicate guest issues to appropriate departments

+ Ensure confidentiality and privacy of guests before and throughout their stay

+ Abide by supplied recipes, portions, and presentations whilst preparing meals for guests

+ Complete prep lists and other culinary tasks as assigned

+ Assist in the breakdown of evening dinner service and setup of the morning breakfast service

+ Complete specific cleaning and organizational projects as assigned

KNOWLEDGE, SKILLS AND ABILITIES

+ High school diploma, GED or vocational training or job-related course work

+ Valid State Driver's License with clean driving record

+ Proven excellent customer services skills, communication skills and organizational skills

+ Proven computer, typing and Microsoft Office experience and skills

Preferred Qualifications:

+ 1-2 years previous Front Desk experience

+ Previous experience using property management systems

+ Previous experience with Forbes standards

+ Entry level culinary experience

BENEFITS INCLUDE

The positions offered are seasonal and located in Greenough, Montana. The green o offers great benefits including shuttle opportunities from Missoula, carpool reimbursement, free lunches, employee discounts and more!

WAGE

To be discussed

The green o provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keywords: The Resort at Paws Up, Coeur d'Alene , Overnight Attendant, Other , Greenough, Idaho

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