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APM (Tier III) Enterprise Network Support Engineer

Company: F5 Networks
Location: Liberty Lake
Posted on: June 8, 2021

Job Description:

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Our team consists of hardworking engineers who are trusted both internally and externally to bring sound analyses to bewildering problems, delivering sophisticated and comprehensive solutions. You will break the mold!

The traditional lines between network engineering, system administration, and application development are blurring with today's abstracted environments, and you will apply your expertise in each of these to make advanced technology work.

When not solving customer support issues, you may be involved in mentoring, building tools to improve both the organization and troubleshooting processes, crafting or contributing to training to spread knowledge throughout the business, and investigating new technologies.

Showcase your passion for solving problems, using technology in creative ways to accomplish goals, and sharing knowledge with others. You'll be cool under pressure, a master of carefully disentangling and solving the most sophisticated of mysteries, and always looking for opportunities to improve the way things work. When faced with the unknown, your first response is "Challenge Accepted!"

Role-specific info

F5 BIG-IP Access Policy Manager (APM) is a secure, flexible, high-performance access management proxy solution managing global access to your network, the cloud, applications, and application programming interfaces (APIs). Through a single management interface, BIG-IP APM consolidates remote, mobile, network, virtual, and web access.

Knowledge of iRules (F5 proprietary language) gives you the flexibility to customize APM and iApps helps speed deployment.

What will you do?

* Provide Tier-3 support for our Global Services team * Take ownership of issues and drive them to resolution. * Handle technical issues of any complexity with minimal direction. * Appropriately handle time and customer issues based on issue severity and business needs. * Develop creative solutions to problems and prove them out in a lab environment. * Solve the unsolvable and thrive and dig into complex challenges that can span the OSI model into application behavior and software/hardware interactions. * Partner with our Product Development group on behalf of all external organizations and customers. * Collaborate w/ Product Management to ensure products are implemented in ways that meet customer requirements. * Participate in knowledge-share via documentation creation, training, and mentoring. * Spend about 70% working on partner concerns (customer issues), and 30% working on other departmental projects.

Skills, attributes and experience we'd like to see:

* Deep conceptual knowledge of the architecture of software and networking protocols; why things are crafted the way they are. * LMT / GTM (main platform - foundation) * APM (our VPN) / SWG (Secure Web Gateway) modules - to run SWG you NEED to have APM pre-installed * Citrix preferred * Solid understanding of Cloud First technologies, Kubernetes and Docker from deployment to troubleshooting. * Experienced technical knowledge of and experience troubleshooting Linux/UNIX; TCP/IP * Feel at home in a *nix CLI environment. * Detailed protocol analysis using tcpdump, tshark, and/or Wireshark. * Experience with Fiddler, HttpWatch, Burp Suite, socat, and netcat would be great * Packet manipulation and crafting using tools hping, scapy, and iptables. * Traffic generation and replay using tools such as apachebench and tcpreplay. * Solve problems for Cloud Native applications and deployments * Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments. * Undaunted by unknown technologies / quickly capable of coming up to speed on new technologies. * Strong interpersonal and presentation skills, both oral and written. Articulate deeply complex technical topics to customers, peers, and non-technical personnel in understandable manners * Ability to defuse complicated technical and political situations with enterprise customers

How do you qualify?

* Provide 8+ years of relevant network engineering experience in supporting product * Hold a degree in Computer Science or related field (or possess equivalent work experience)

Other preferences:

* Familiarity with SQL databases (e.g. MySQL, PostgreSQL, SQLite, MS SQL) * Familiarity with system diagnostic / debugging utilities (e.g. gdb, strace, dtrace, SystemTap) * Strong background in programming or scripting languages (e.g. Bash / shell, Python, C, Perl, Ruby, Lua, Go, Rust) * Proven understanding w/ Switching and Routing * TLS / SSL, IPsec, and cryptography * HTTP, HTTP/2, SPDY * Web technologies (e.g. JavaScript, HTML, SOAP, REST, WebSockets, CSS) * Network Security * Tiered application architectures

Physical Demands and Work Environment

* Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. * Prepare to be on-call periodically and work outside normal working hours (holidays, evenings, and/or weekends). * Travel via automobile or airplane, up to 10% of time


The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with or auto email notification from Yello/Workday (ending with or

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Keywords: F5 Networks, Coeur d'Alene , APM (Tier III) Enterprise Network Support Engineer, Other , Liberty Lake, Idaho

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