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Operations Associate

Company: Itron
Location: Liberty Lake
Posted on: June 8, 2021

Job Description:

For decades, Itron has been delivering critical energy and water infrastructure services to customers around the globe-and were just getting started. Join us!

Itrons Liberty Lake, Washington sales organization is currently seeking a Sales Operations Associate who is interested in a collaborative, interactive, fast paced, and high output team. This individual will maintain direct contact with customers before and/or after the sale and will support the sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue. This person will work with various departments to meet sales goals in North America. Focus of work is the entire sales cycle.

Job Duties & Responsibilities:

  • Interface with manufacturing, engineering, factory shipping, purchasing/planning, marketing, sales, finance, accounting and support group to meet customer needs
  • Upload POs to doc control for custom part numbers
  • Verification of customer purchase order, to list price or approved quotation/contract
  • Interpret contracts and quotes for special pricing and freight terms
  • Enter customer purchase order into order system
  • Hold monthly forecast meetings with account executive
  • Update and maintain forecast information in system
  • Run reports, export data, format information and forward to internal and external customers
  • High volume of communication to/from customers via email and phone
  • Maintain customer order files and archiving system
  • Identify, research, and resolve issues and discrepancies with customer orders and accounts with QA, Customer Repair, Factory Shipping, Marketing and Accounting
  • Order shipment trouble shooting with the factory scheduler on late orders
  • Assist Accounts Receivable to identify and resolve any billing issues
  • Work with Revenue Accounting to determine recognition guidelines
  • Follow company policies and Standard Operating Procedures
  • Compile documentation for internal and external auditors
  • Always maintain a helpful attitude and promote company values when dealing with customers

Experience: This position requires a minimum of 2 years related experience. Extensive experience using Microsoft Excel to include pivot tables and formulas.

Education: Bachelor's degree in related field or equivalent experience.

Travel: 1 - 10%

Physical Demands: This is an office position with no special physical requirements or unusual work environment.

Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com .

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com .

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Keywords: Itron, Coeur d'Alene , Operations Associate, Other , Liberty Lake, Idaho

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