Department Manager Starbucks
Job Title: Starbucks Department Manager
As a primary contact for Safeway customers, the Starbucks
Department Manager provides friendly, courteous, and helpful
service. The Starbucks Department Manager is held accountable for
the department's results in providing superior service, increasing
sales, improving gain, and containing costs. Follows division
guidelines for the implementation of the merchandising program.
Changes signs and prices as directed by merchandising. Responsible
for maintaining appropriate stock and inventory. Writes order in
the order guidebook and enters into computer. Checks order for
completeness upon arrival. Trains, supervises, schedules, and
assigns duties to barista clerks. Brews coffee and tea, using
coffee urns, drip or vacuum coffee makers, teapots, drink mixers,
and other kitchen equipment. Performs various duties to assist in
filling customers orders. Cleans and polishes utensils and
equipment used in beverage preparation. Serves coffee. Operates
cash register to accept payment and make change.
Safeway Starbucks Department Manager employees are generally
responsible for completing the following job duties:
Provide customer service as currently defined by the employer
within the scope of the position and within company policy.
Speak with customers to resolve problems with sales,
dissatisfaction of service, or other problems related to the
operation of the department.
Train, schedule, and supervise barista workers to ensure optimum
staffing patterns for the department.
Provide financial reporting to Store Manager and Field
Ensure product quality.
Change signs and prices as directed by merchandising.
Write order in the order guidebook and enter into computer.
Check order for completeness upon arrival.
Brew coffee, tea and chocolate.
Operate electronic cash register to total customers' final bill.
Receive payment for customer purchase and count back correct
Maintain cleanliness of coffee service area of the store.
Sets up and maintains displays in coffee area.
Replace stock in preparation area from supply area.
- Other duties as assigned.
JOB RELATED QUALIFICATIONS:
Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related
Ability to interact with customers and co-workers.
Ability to understand and follow directions.
- Desired: Prior management experience.
Varies depending on store location and state/county
%Inside: 100% %Outside: Rare
Temperature Extremes: N/A
Chemicals: Seldom (surface cleaners, grease cutters,
MACHINES, TOOLS, AND EQUIPMENT:
cash registers, grocery carts, box knife, blender, coffee maker,
spoons, cups, pitchers and other utensils, coffee grinder
Constant (over 70% of the time)
Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom
lifts 21-50 lbs.
Frequently carries 1-10 lbs.
Pushing / Pulling:
Frequently pushes/pulls 1-10 lbs. Seldom pushes/pulls 11-20
Constant knee to shoulder level reaching. Occasional at or above
shoulder level reaching.
Constant standing while on job. Sitting allowed on breaks.
Constant walking while on job.
Seldom. May use stepstool or ladder to reach upper shelves.
Frequent neck rotation, bending/stooping, and twisting.
Occasional bending of head and squatting. Seldom crouching.
Constant handling/grasping. Seldom fine finger manipulation.
Depth perception used to move around coffee area of store. Near
vision used to operate machinery, read indicators, clean dishes,
operate cash register, accept payment, and make change.
Used to exchange information with other employees, take
customers orders and obtain information over
Used to provide service to customers, provide information to
other employees and use the telephone/intercom.
Safeway will provide reasonable accommodation for qualified
individuals with disabilities who can meet overall job
SAFEWAY, INC. IS AN EQUAL OPPORTUNITY EMPLOYER