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Technical Systems Analyst

Company: Gritman Medical Center
Location: Moscow
Posted on: June 8, 2021

Job Description:


Job Description:

The Technical Analyst is responsible for assisting stakeholders / customers with information system issues and concerns (40%). Responsible for system analysis, system implementation, and project management (50%). Also, responsible for coordinating technical resources while participating and assisting management and staff develop, implement, and monitor policies and procedures relating to Information System orientation, continuing education programs, and regulatory information compliance (10%). Ensures accuracy, integrity, and security over computers, databases, and networks. Responsible for assisting the I.S. Team with assigned projects and tasks and act as back-up to Information Systems staff as necessary.


Requirements and Qualifications:

Advanced personal computer skills; to include knowledge of PC operating systems, thin clients, and familiarity with application programs in use at Gritman. A knowledge of database theory and structure is helpful. Programming skills are helpful. Working knowledge of local area networks, wide area networks, and serial communications; to include knowledge of protocols and standards in use at Gritman. System administration skills; to include familiarity with Linux/Unix, Windows Server, Citrix, Cisco IOS, print spooling, back-ups, and familiarity with current hardware in use at Gritman. Self-motivated and customer-orientated with good organizational, troubleshooting, and project management skills.


Functional Demands:

Population Served:

Adolescent, Adults, and Geriatric.. All genders, race, ethnic, sociopolitical, demographic, marital and sexual preference groups, developmental and physical abilities, religions, and nationalities. May have impairments of any or all body systems and senses.

Physical Demands:

Occasional lifting/carrying of manuals and computer hardware weighing up to 50 pounds. Occasional use of a step stool and climbing of stairs to other levels of the building. Frequent reaching, handling, fingering to use books, manuals, file, write, and to use the computer and telephone. Frequent talking, hearing, seeing to communicate with other staff members and outside individuals / organizations.

Environmental Conditions:

Location: Inside. Frequent exposure to noise from computer printers and telephones. Minimal exposure to electromagnetic fields. Minimal risk of injury due to proximity to moving parts on computer printers and copiers. Minimal exposure to biohazardous materials. May be exposed to/occasionally exposed to patient elements, i.e., accidents, injuries, and illnesses. Occasionally subjected to irregular hours/shifts. Frequently required to function competently with multiple demands and tasks. May have exposure to loud noises.

Essential Functions: 1. Maintain established policies and procedures, objectives, quality improvement and safety standards. 2. Treat customers, peers, and other stakeholders with kindness and respect under all circumstances. Attend to projects and tasks to include: 3. Project management. 4. Consult with users regarding use of information systems. Determine hardware, software and functional requirements. 5. Supervise and coordinate volunteers, and interns relating to projects assigned by the supervisor. 6. Performance improvement activities. 7. Analyze processes, information use, and system resource usage and recommend improvements. 8. Assist users with sign-on, access, software, and hardware problems. 9. Assist in the care and maintenance of medical center facilities, equipment, and supplies. 10. Assist and educate users in regards to information system issues. 11. Assist and manage implementation of various software and hardware. 12. Installation and maintenance of PCs, printers, and other computer hardware and software. 13. Communicate with hospital staff, volunteers, and the medical community on issues regarding information systems. 14. Install, set-up, and maintain network peripherals including, but not limited to: terminal servers, modems, switches, routers, bridges, and network management devices. 15. Create cables and install basic voice and data writing. 16. Create databases and design tools to effectively use databases. 17. Maintain, install, and troubleshoot telecommunications systems. 18. Maintain, track, and update lists of issues that have been, or remain to be resolved. 19. Perform other related duties as assigned or requested. Organizational Expectations: Provides a positive and professional representation of the organization. Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention. Maintains hospital standards for a clean and quiet environment. Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice. Participates in ongoing quality improvement activities. Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential information. Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in The Gritman Way.

Keywords: Gritman Medical Center, Coeur d'Alene , Technical Systems Analyst, Other , Moscow, Idaho

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