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Inside Sales Representative

Location: Liberty Lake
Posted on: June 8, 2021

Job Description:

OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management systems, is seeking an Inside Sales Representative.

The Inside Sales Representative is responsible for being the front line of the business and is the first point of contact with customers. This position is expected to maintain and grow existing security sales, while providing a high degree of customer service and continually enhancing client relationships.


  • Process incoming sales orders
  • Provide key order information to customers when requested
  • Answer main phone line/incoming calls
  • Resolve customer issues professionally with internal team (Tech support, product management, engineering, production and finance) and the customer in order to demonstrate problem solving skills and the ability to create favorable results for OpenEye and the customer
  • Provide sales support and follow up for outside sales team and Rep firms including the following: Customer communication, Quotes, Basic systems design, and building comparative parts lists
  • Answering price and availability questions by customers
  • Strives to improve business by creating a positive experience and relationship with all customers continually.
  • Responsible for building relationships with regional accounts, dealers and distribution partners through: Webinar Training and end-user presentations, inbound and outbound prospecting, and promotions, sales contests and special projects as assigned
  • Prepare for and attend key regional and national trade shows and vertical market shows
  • Maintain a positive attitude when dealing with external and internal customers in all circumstances
  • Maintain knowledge of all aspects of production and deliveries
  • Help facilitate all customer return merchandise requests and product swap
  • Maintain professional growth and development through seminars, workshops, and professional affiliations


  • Bachelors' degree or equivalent industry experience
  • Minimum 3 years inside sales experience, preferably in a technology discipline
  • Demonstrated experience of setting and meeting goals
  • 3 years "Business to Business" sales experience
  • Proficient in Excel, Word, PowerPoint and CRM software
  • Valid driver's license
  • Ability to travel 10% of the time
  • Microsoft/Networking certification, preferred
  • Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge, preferred


OpenEye has been building video security and loss prevention tools since 1999. Our on-site and cloud-based products can be found protecting facilities such as schools, hospitals, banks, retail stores, and airports all over the world. We're driven by a passion to make the world a safer place! We are located in beautiful Liberty Lake Washington just between Coeur D'Alene Idaho and Spokane Washington. Learn more about us here


  • Collaborative, Fun, Creative Culture
  • Casual Dress (jeans are welcome!)
  • Competitive Salary + Bonus Opportunities!
  • Medical, Life and Disability Insurance
  • 401(k) Retirement Plan
  • Family Friendly (flexible schedules)

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords:, Coeur d'Alene , Inside Sales Representative, Other , Liberty Lake, Idaho

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