Are you looking to use your customer service skills in a role
where you can see that you are making a difference in people's
lives? Are you looking for a position that allows you to do
meaningful and innovative work in a culture of continuous
improvement? Do you want a career with endless opportunities for
As a member of the Inside Property Fast Path Team, you will play
a vital role in providing an outstanding customer experience by
using your investigative and negotiation skills to resolve a
variety of homeowner claims in a fast paced, detail-oriented, team
environment. This position is open due to internal mobility.
In this role, you will:
- Investigate and determine coverage of loss and adjusts all
elements of routine Property Loss claims.
- Write appraisals for dwelling repairs of routine claims based
on information collected from customers and contractors and issues
payment to policyholders where possible. May work with a Liberty
network contractor in the appraisal process.
- Explain coverage of loss, assists policyholders with
itemization of damages, emergency repairs and additional living
- Work with and may coordinate a number of vendor services such
as contractors, emergency repair, cleaning services and various
- Identify suspicious losses. Recommend referral to the Special
Investigation Unit (SIU) where appropriate and may assist the SIU
in their investigation and disposition of the claim.
- May be called upon for catastrophe duty.
This role might be for you if you have:
- Proven ability to provide exceptional customer service
- Effective negotiation skills.
- Ability to effectively and independently manage workload while
exhibiting good judgment.
- Strong written and oral communication skills; interpersonal
skills; computer skills with the ability to work with multi-faceted
systems; and analytical skills.
- The capabilities, skills and knowledge required is normally
acquired through Bachelor's Degree and/or equivalent work
- Ability to obtain proper licensing as required.
At Liberty Mutual, our purpose is to help people embrace today
and confidently pursue tomorrow. That's why we provide an
environment focused on openness, inclusion, trust and respect.
Here, you'll discover our expansive range of roles, and a workplace
where we aim to help turn your passion into a rewarding
Liberty Mutual has proudly been recognized as a "Great Place to
Work" by Great Place to Work US for the past several years. We were
also selected as one of the "100 Best Places to Work in IT" onIDG's
Insider Pro and Computerworld's 2020 list. For many years running,
we have been named by Forbes as one of America's Best Employers for
Women and one of America's Best Employers for New Graduates-as well
as one of America's Best Employers for Diversity. To learn more
about our commitment to diversity and inclusion please visit:
We value your hard work, integrity and commitment to make things
better, and we put people first by offering you benefits that
support your life and well-being. To learn more about our benefit
offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not
tolerate discrimination on the basis of race, color, national
origin, sex, sexual orientation, gender identity, religion, age,
disability, veteran's status, pregnancy, genetic information or on
any basis prohibited by federal, state or local law.