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Mortgage Loan Servicing Specialist

Company: Glacier Bancorp
Location: Coeur D Alene
Posted on: June 9, 2021

Job Description:

About The Role Under general supervision of the Mortgage Loan Servicing Supervisor, perform routine administrative and clerical duties requiring application of various work methods and procedures, and familiarity with departmental functions, policies and practices. Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time. This is a Corporate position located in Coeur d'Alene, ID. The starting wage for this position is $15.22 + per hour depending on experience. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. Duties and Responsibilities: Pay Insurance, tax, and PMI premiums from escrow when due, by tracking escrowed loans through the banking software, and set distribution dates with the help of vendors. Make updates to the loan servicing system and initiate and mail payments to respective Insurance Companies. Scanning and Indexing loan records and loan documents. Makes simple postings to various departmental records including collateralization screens and data input to Silverlake Computer system. Monitor and review flood insurance on all loans within the designated flood zone to ensure compliance. Maintain annual flood worksheets. Preforms reviews/ check backs on new loans, CITs and payoff quotes. General administrative support including but not limited to conducting research, analyzing and classifying materials, preparing reports involving tabulations, posting to various departmental records, and serving as a back-up for all other Loan Support positions as deemed necessary. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required/Preferred Education Level Description Required High School Diploma / GED Experience Required/Preferred Experience Level Description Required 1 year Previous Administrative Experience Required Beginner Experience Minimum of of six months of banking experience Required Beginner Experience Word, Excel, PowerPoint, Internet Explorer, email, and calendaring Preferred Knowledge Of loan documents Preferred 1 year Experience working with JHA/Silverlake systems Preferred Beginner Experience Knowledge of CFPB Regulation and Investor Compliance knowledge relevant to escrow requirements Required Skills and Abilities Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy. Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization. Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization. Communications require shorter and not in-depth discussions most of the time. Ability to communicate effectively, verbally and in writing. Ability to understand and follow complex written and oral instructions Well-organized with ability to prioritize and multi-task in a fast-paced work environment and meet deadlines with minimal supervision. Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills. Ability to serve as a backup for other staff members in a mutually supportive team work environment. Employee must be capable of regular, reliable, and timely attendance. Additional Requirements Travel Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Working Conditions Environment: Indoors, a climate-controlled shared work area. Noise Level: Minimal noise. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Vision Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. Physical Activities Frequency Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Infrequent - rare. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Infrequent - rare. Crawling: Moving about on hands and knees or hands and feet. Infrequent - rare. Crouching: Bending the body downward and forward by bending leg and spine. Infrequent - rare. Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. Infrequent - rare. Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. Daily. Grasping: Applying pressure to an object with the fingers and palm. Infrequent - rare. Kneeling: Bending legs at knee to come to a rest on knee or knees. Infrequent - rare. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Occasional - now and then. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Occasional - now and then. Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Occasional - now and then. Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. Daily. Stooping: Bending body downward and forward by bending spine at the waist. Infrequent - rare. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.

Keywords: Glacier Bancorp, Coeur d'Alene , Mortgage Loan Servicing Specialist, Other , Coeur D Alene, Idaho

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