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Front Office Supervisor

Company: Heritage Health - Idaho
Location: Kellogg
Posted on: June 23, 2022

Job Description:

We are North Idaho's premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.Top reasons to join our team:

  • Our employees are mission - minded
  • We are passionate about providing excellent patient care
  • Community-focused
  • Committed to a fun and supportive team environment
  • We offer high-quality competitive employee benefitsOversees the day-to-day operations of the clinic front office including staffing, staff scheduling, customer service, purchasing, quality assurance, equipment and facilities maintenance, public relations, and other related functions..

    • High School Diploma or GED, 5+ years medical/dental office supervision/management experience, and/or bachelor's degree in a related field.
    • FQHC/CHC experience a plus.Knowledge, Skills, and Abilities Required:
    • Works with the clinic leadership team to ensure adequate staffing, efficient operations, and the proper maintenance and accuracy of clinic records.
    • Develops goals and objectives for clinic front desk and respective staff. Analyzes performance of current programs and processes and makes appropriate recommendations.
    • Continually develops new strategies and scripting to optimize existing processes in patient interactions within the front desk teams.
    • Directly manages a team of front office staff and directs their activities toward accomplishing Heritage Health goals and objectives by providing direction, training, and on-going management.
    • Monitors team performance to ensure site goals and metrics are being met; team compliance with policies and procedures. Initiates actions to help drive team performance.
    • Identifies, recommends, and supports the implementation of Heritage Health programs and initiatives to improve processes and works in collaboration with other departments of the organization.
    • Collaboratively participates in organizational meetings, programs and calls.
    • Manages, develops and leads change initiatives within the clinic and openly maintains communication between administration and clinic staff to ensure transparency of operations.
    • Develops positive, team-centric relationships with front office and the broader clinic staff, providers, and administration to focus on common goals and improve clinic culture.
    • Writes and conducts performance evaluations, makes employment decisions, sets performance goals and objectives for assigned team. Provides formal and informal performance feedback on a regular and ongoing basis including rounding and coaching.
    • Oversees, coordinates, maintains, and/or processes bank deposits, payroll time sheets, time off documents, travel reimbursements, purchasing documents, and/or employment documents for clinic staff.
    • Interacts with internal and external parties to manage conflict, improve relations and communicate organizational goals, policies, procedures, and requirements.
    • Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team if located in a medical clinic.
    • Regular and predictable attendance is an essential function of this position.
    • Performs other miscellaneous job-related duties as assigned.Safety:Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.Physical/Mental Requirements:Required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occur less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 - 40 pounds. Rarely is there a need to lift more than 41 pounds. Must be able to manage efficient keyboard use, hear, see, speak and read.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Ability to solve complex practical problems and use deductive reasoning.
      • Positive interpersonal, communication & persuasion skills over the phone, computer & in person
      • Must be able to simultaneously manage several objectives and assign priorities.
      • Deal with a wide variety of variables in situations where only limited standardization exists.
      • Ability to interpret a variety of instructions furnished in written or oral form.
      • Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues.
      • Ability to work overtime as needed, maintain alertness & meet the controlled substance policy.
      • Good judgment and sound decision making and conflict management skills to inspire confidence from internal and external parties.Work Environment:Work is normally performed in a typical interior/office work environment in a clinic. Work may be demanding and chaotic at times. Exposed to patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind.PI182064656

Keywords: Heritage Health - Idaho, Coeur d'Alene , Front Office Supervisor, Other , Kellogg, Idaho

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