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Senior Desktop Support Analyst

Company: Kootenai Health
Location: Coeur D Alene
Posted on: November 25, 2022

Job Description:

Senior Desktop Support Analyst Position Summary:Performs end user device configuration, installation, support, maintenance and troubleshooting at the desk side or remotely for all employees and clients of Kootenai Health and its affiliates and is responsible for analyzing, designing and implementing solutions for the desktop environment. Develops recommendations for end users and management, strategic planning and implementation. Has knowledge of commonly used concepts, practices and procedures within a particular field. Has strong organizational skill and is able to meet tight deadlines as well as coordinate, prioritize and communicate project statuses. Manages multiple issues and projects with excellent multitasking skills. Must be self-motivated and able to work independently or with a team with little to no supervision. Requires independent judgement and excellent critical thinking and troubleshooting skills. Accountable for consistently delivering excellent customer service.Responsibilities:

  • Works incident and service requests to completion for all employees and clients of Kootenai Health in person at the desk side, using a remote tool or over the phone
  • Collaborates and works well with other IT teams
  • Escalates incidents as needed
  • Provides guidance and training to less experienced analysts
  • Manages internal department projects as needed
  • Maintains knowledge base documentation
  • Communicates with employees, physicians, patients and families in person, via email and phone
  • Monitors end user device stock and ordering
  • Accurately documents assets
  • Assists with SCCM queries and pushes
  • Assists with testing of images, updates and software packages
  • Responsible for accurate asset disposal following all security protocols
  • Evaluates, plans and implements the replacement and upgrades of IT end user hardware and software
  • Completes project work as assigned on time and with the highest level of quality
  • Must be able to work independently and with a team as needed
  • Completes all mandatory training requirements
  • Provides excellent customer service
  • Performs other related duties as assigned
  • Regular and predictable attendance is an essential job function
  • Performs other related duties as assigned
  • Familiar with standard concepts, practices, and procedures within the field
  • Relies on experience and judgment to plan and accomplish goals
  • Regular and predictable attendance is an essential job functionCompetent to meet age specific needs of the unit assigned Requirements and Minimum Qualifications:
    Associate s degree with emphasis in Information Science or related discipline from accredited institution. A minimum of 5 years relevant experience may be accepted in lieu of an Associate s degree.CompTIA A+ certification preferredCompTIA Network preferredDeep knowledge of Active Directory and group policy preferredAdvanced knowledge of Microsoft Operating systems, Windows based applications is requiredExcellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are requiredWorking knowledge of computer peripherals including but not limited to printers, fax machines, scanners and mobile devicesMust have good critical thinking skillsMust have excellent customer service skillsWorking knowledge of MAC OS and SCCM requiredWorking Conditions:
    Able to travel on a regular basis to assigned work sitesMust be able to maintain a standing position Typical equipment used in a clinical and office jobMust be able to stoop, crouch or bendMust be able to lift or move up to 40 lbsAbout Kootenai HealthKootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and healthcare benchmarks. Our main campus is located in Coeur d'Alene, Idaho, and includes a 330-bed community-owned hospital. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine and are regularly recognized by Cleverly and Associates for providing value to our community.
    • Three Time Magnet Designated since 2006 This designation is nursing's top honor, accepted nationally as the gold standard in nursing excellence. Kootenai was the first hospital in the Inland Northwest to receive this designation and the second in Idaho.
    • Member of the Mayo Clinic Care Network In 2014, Kootenai Health became the 30th member, a national network of like-minded organizations that share a commitment to better serving patients and their families. Kootenai Health is the first health care organization in the Pacific Northwest to be selected as a member of the Mayo Clinic Care Network, and, like all network members, will remain a locally-owned and independent health care provider.
    • Most Wired / Wireless Hospital, Hospital & Health Networks Kootenai is consistently named one of the country's 100 Most Wired hospitals. In this same survey, Kootenai also earned a spot on the Top 25 Most Wireless hospitals.
    • Three Time Great Workplace Award Kootenai Health has been recognized as one of the most engaged and productive workforces in the world! As your next employer, we are excited to offer you:
      • 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage
      • Tuition assistance program
      • 457 retirement plan
      • Convenient near campus daycare
      • Competitive salaries with a 12% differential for nights and an 8% differential for weekends
      • An award-winning and incentive-driven wellness program
      • Employee reward, recognition, and retention programs
      • Professional development and leadership training opportunities
      • And much moreHave you considered a career at Kootenai Health? Maybe you should! Apply today!Kootenai Health complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.Schedule: Full Time,Days Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

Keywords: Kootenai Health, Coeur d'Alene , Senior Desktop Support Analyst, Professions , Coeur D Alene, Idaho

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