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Customer Service Representative

Company: Work With Your Handz
Location: Post Falls
Posted on: September 23, 2022

Job Description:

Great Opportunity for an Experienced Customer Service Rep!We are hiring an experienced Customer Service Representative to join our team! We've been a successful Electric company for over 20 years.We are seeking Customer Service Representatives capable of listening to our customer's needs. You will promote customer satisfaction by converting incoming customer calls into booked service appointments.Enjoy a job with co-workers who are like family at this fantastic company that prides ourselves on our incredible work culture. What can WE do for YOU?

Competitive pay between $19 - $25/hourCompany paid Medical, Dental and Vision for employeeSimple IRA plan with company matching 3%Paid vacationPaid HolidaysHoliday PartiesCompany/Team outingsWHAT WE DO:We are a team of home service experts who go the extra mile to ensure peak performance for your home's electrical systems.RESPONSIBILITIES:
Listen to the needs of customers and books service appointments and place outbound calls to schedule appointments to fill our call needs each day.Convert incoming customer calls to booked service appointments while promoting customer satisfactionPlace outbound calls to current and past customers to schedule additional service appointments to fill our call needs each day.Adhere to the company's plan for resolving customer complaints quickly and favorably.Deliver calls scripts with an authentic cadence; by being transparent, compelling, and personable when speaking with customersAnswering multiple phone linesAssisting customer inquiriesScheduling appointmentsOther clerical duties as assignedMaintain and update our customer database with complete and accurate informationMaintain communication with dispatch and your managerRequirements a successful Customer Service Rep should have:
At least 2 years of customer service experience in home services requiredService Titan experience requiredProficient computer knowledge competent; good typist and proficient with phone systemsAbility to show empathy and be a people personStrong verbal and written communication skills needed for problem resolutionExcellent written and verbal communication skillsAbility to handle challenging situations with ease and empathyExcellent ability to multi-taskBENEFITS:
401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceAll qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this positionby Jobble

Keywords: Work With Your Handz, Coeur d'Alene , Customer Service Representative, Sales , Post Falls, Idaho

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